Refund Policy
WishlyBox Ltd
1. Overview
WishlyBox provides digital subscription services for wishlist management, event planning, and gift coordination. This policy explains when and how you may be eligible for a refund.
2. Free Trial
WishlyBox offers a 14-day free trial for Premium and Family plans. During the trial period, no payment is required. If you do not subscribe before the trial ends, your account automatically reverts to the Free plan with no charge.
3. Refund Eligibility
Refund eligibility depends on your subscription type and when you request the refund:
| Subscription Type | Refund Window | Measured From |
|---|---|---|
| Monthly (initial purchase) | 7 days | Date of first payment |
| Yearly (initial purchase) | 14 days | Date of first payment |
| Renewal (automatic) | 48 hours | Renewal date |
After the applicable refund window has passed, no refunds will be issued for the current billing period. You may cancel your subscription at any time to prevent future charges.
4. Family Plan
Family plan subscriptions follow the same refund terms as individual subscriptions. However, additional member slots ($1.99 each) are non-refundable once purchased.
5. How to Request a Refund
To request a refund, email support@wishlybox.com from the email address associated with your account. Please include:
- Your full name
- Account email address
- Reason for the refund request
- Payment receipt (if available)
We will process your request within 5 business days. Approved refunds will be returned to your original payment method within 5-10 business days.
6. Non-Refundable Items
The following are not eligible for refunds:
- Subscriptions where the refund window has passed
- Family plan additional member slots ($1.99 each)
- Accounts terminated due to violations of our Terms of Service
- Promotional or discounted subscriptions, unless otherwise stated in the promotion terms
- Referral bonuses (bonus days will be revoked if the referred subscription is refunded or charged back)
7. App Store Purchases
Subscriptions purchased through the Apple App Store or Google Play Store are subject to the respective store's refund policies. To request a refund for an in-app purchase, please contact Apple or Google directly through their support channels.
8. Contact
If you have questions about this policy, contact us:
Email: support@wishlybox.com
WishlyBox Ltd, 128 City Road, London, EC1V 2NX, United Kingdom
Version 1.2 — July 28, 2026. This version supersedes v1.1 dated July 7, 2026.